How can we help?

Email sales@knockbook.com with “TheXclub” in the subject. This is Knockbook’s published company contact. Include your app build number, iPhone/iOS version and a short description. Do not send passwords, verification codes, payment-card details or full medical reports. Share screenshots only after hiding sensitive information.

First check whether Apple’s Health app has records for the same dates. In your iPhone settings, review the Health permissions granted to TheXclub. Open TheXclub and refresh your records. A Watch is needed for some readings; owning an iPhone does not make every health measurement available. Missing readings are not the same as zero.

If Apple confirms a purchase but a benefit has not appeared, reopen the app and use Restore purchases on the membership screen. Do not buy again just to retry. Use Apple subscription settings to manage or cancel renewal. For refund requests, use Apple’s purchase support. Deleting the app or requesting account deletion does not itself cancel an Apple subscription.

To request access, correction, export or deletion of your account or data, email sales@knockbook.com with the subject “TheXclub privacy request”. Tell us which request you want to make and enough account information to identify you, such as your profile name and linked sign-in email if available. We may need to verify ownership before acting. Do not send a password, Apple verification code or medical report. This page provides a request route; sending an email does not automatically erase your account. We will explain the next steps and any retention requirements. See the privacy policy.

Use the available report and block controls in the app. You can also contact us with the member/profile or group name, the date and a description of the issue. Share only the information needed to investigate; do not publish another person’s private health or location information.

TheXclub supports fitness and wellbeing. AI responses, fitness comparisons and health summaries can be incomplete or incorrect and are not medical advice. Check report values against the original document. For medical concerns, speak with a qualified healthcare professional.